All-round custom furniture customer service and technical support
At Murano, we are not only committed to providing high-quality customized furniture and solutions but also attach great importance to full service to ensure that every customer can have a worry-free experience.
Whether you are a first-time cooperation or a long-term partner, we provide professional service support to ensure the smooth implementation of the project and provide you with technical and after-sales protection at any time.
Murano service advantages
Murano's Professional service team
Our team members not only have rich industry experience but also have deep professional knowledge and are committed to providing customers with a full range of high-quality services.
Our professional service team is the core force to ensure that every service is carried out smoothly and every customer's needs are met. From pre-sales consultation to after-sales guarantee, our service team always provides support to customers with an efficient, professional, and caring attitude.
Murano's pre-sales service
Pre-sales service is the starting point for customers to establish a good relationship with the company, which can help customers better understand the product and make wise decisions. Our pre-sales service includes the following key aspects:
1
Demand analysis and consultation
We provide free customized demand analysis and consulting services to every customer.
Our professional consulting team will understand the customer's needs in detail, provide professional opinions and suggestions, and ensure that customers can choose the most suitable customized furniture according to their needs.
2
Custom furniture display and demonstration
We provide customers with detailed product display and demonstration, helping customers to understand the product design, function, and quality more intuitively through online virtual display, 3D rendering, or physical display.
3
Professional design support
Our team of professional designers will provide free preliminary design plans based on the space size, design style, color preferences, etc.
provided by the customer, and make adjustments based on customer feedback to ensure that the final design meets customer expectations.
Murano's after-sales service
After-sales service ensures that every link in the customization process can be carried out efficiently and smoothly. We provide comprehensive project management and customer support to ensure that every step from order placement to production completion is clear and transparent.
Murano's after-sales service and technical support
After-sales service is our long-term commitment to our customers. We ensure that every customer can enjoy comprehensive protection through a complete after-sales service system.
Installation and commissioning services
We provide professional installation and commissioning services to ensure that customers' furniture can be used correctly and stably.
Professional installation team
Our professional installation team will install according to standard procedures and ensure the installation quality of each piece of furniture.
Home installation
For large furniture or customized furniture, we provide home installation services to ensure that the installation is in place and avoid problems caused by improper operation.
Repair and Maintenance
We provide each customer with free repair services for a certain period of time. If there is a quality problem with the furniture during the warranty period, we will provide free repair or replacement services.
Regular maintenance suggestions
We will regularly provide customers with repair and maintenance suggestions based on the use of different products to extend the service life of furniture.
Product manuals and operating instructions
We will provide customers with detailed product manuals and operating instructions to help customers use and maintain products correctly.
24-hour technical support
We provide 24-hour technical support. If customers encounter any problems with the product, they can consult by phone, email, or online support platform, and the technical team will answer them as soon as possible.
Technical support channels
We provide customers with a variety of technical support channels to ensure that customers can get problem solutions in the shortest time.
Remote assistance
For some operational problems, we can provide remote technical support to assist customers in solving problems.
Murano's after-sales guarantee
The after-sales guarantee is one of the important reasons why customers choose us. Our after-sales policy ensures that customers can get long-term protection after purchase.
01
Quality Assurance
After delivery of all customized furniture, we provide customers with up to 2 years of quality assurance. If the product is found to have manufacturing or material defects during the warranty period, we will provide free repair or replacement services.
Free repair for quality problems
If quality problems occur, customers can apply for repair services according to our after-sales process to ensure customer rights.
Return and exchange policy
Within the prescribed period, if the product cannot be repaired due to quality problems, we provide a full refund or replacement service.
02
Extended warranty service
To further protect the interests of customers, we also provide extended warranty service. Customers can choose to extend the warranty period according to their needs to ensure the long-term use of furniture.
Extended warranty period
Customers can choose to extend the warranty period of furniture according to their needs and enjoy longer free repair services.
Priority service
Customers who choose extended warranty service will enjoy priority in repairs, technical support, etc.
03
Customer Satisfaction Commitment
We promise that if customers are not satisfied with the services or products we provide, they can provide feedback, and we will provide satisfactory solutions according to the specific situation.
Customer feedback mechanism
We have a customer feedback channel, and any problems with products or services will be handled in a timely manner.
Satisfaction tracking
After the after-sales service is completed, we will regularly contact customers for satisfaction surveys to ensure that we continue to improve the quality of our services.
Custom furniture process
01
Demand communication and consultation
Customers can contact our pre-sales consultant team by phone, email, or online platform for free consulting services. Our consultant team will respond to customers in the shortest time to help customers clarify their needs.
02
Design and customization plan formulation
Once the needs are confirmed, our design team will provide a variety of customization plans and adjust and optimize according to customer feedback until the best design effect is achieved.
03
Production management and supervision
The project manager team will monitor and manage the entire production process to ensure that the project is completed on time and in quality. Customers can check the production progress through the platform at any time.
04
Delivery and installation service
After the product is produced, our logistics and installation team will be responsible for delivering the customized furniture to the customer's designated location and providing door-to-door installation services to ensure that the product is put into use smoothly.
05
After-sales service and technical support
After the product is delivered, our after-sales service team will provide technical support and answer questions from customers during use. If customers encounter any quality problems, we will deal with them in a timely manner and provide repair or replacement services.
Request a Free Consultation And Price Estimate
Get in touch with Murano today for a personalized consultation, and let Murano bring your vision to life. Fill out the form below or contact Murano directly to start your journey toward a beautifully tailored home!"
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